Healthcare
BT&O helps healthcare businesses improve consistently over time partnering to optimize and automate business processes and associated systems to increase customer satisfaction, quality, consistency and accountability, operational efficiencies, and resource productivity while reducing costs.
Proposed solutions are flexible, based on well-defined desired outcomes and associated business analytics; areas of expertise include:
Operations Management
- Call Center Operations
- Benefits Management
- Provider / Network Management
- Claims Processing
- Scheduling
Resource Management
- Employee Retention
- Performance Management
- Education & Training
Operational Analytics
- Descriptive
- Diagnostic
- Predictive
- Prescriptive
